Have questions? We’re here to help.

Using Simpl, you can pay seamlessly across our huge merchant network. We take away the worry of server related issues, payment failures, OTP issues from the checkout experience and facilitate the convenience of paying once in 15 days. Most importantly, you don't need to pay even a single penny extra for this!

The Simpl bill is generated twice a month. All the transactions between the 1st and 15th are billed on the 15th while transactions done post this date are billed on the last day of the month. So transactions done before the 15th of the month have to be paid by the 20th and transactions done after the 15th of the month need to be paid by the 5th of the next month. For both bills, you get a grace period of 5 days to repay the bill failing which you will be charged a late fee. You can always pre-pay for your transactions, even before the bill is generated

No, you will not be able to make QR payments using your Simpl credit limit. We also don't issue physical cards.

Simpl has multiple products under its umbrella. The most well known being the Simpl pay later option. We continue to launch interesting and innvoative products like Simpl Checkout and Simpl on Delivery to further ease the checkout experience for users like you.

Simpl is available on almost every leading merchant across sectors. We support more than 20000 merchants as of now and continue to onboard more. Some of the most popular brand where you can use Simpl are Zomato, Bigbasket, McDonalds, MakeMyTrip, BookMyShow, Tata 1mg, Urban Company, etc.

As of now, Simpl supports 15 days billing cycle and it is not possible to get a longer credit period. We keep running experiments from time to time to check the feasibility of various initiatives. If proven helpful, we might do such a thing in future.

Just like paying with Simpl, refunds on Simpl are instant. In case you haven’t received a refund, it’s probably because it hasn’t been initiated by the merchant yet. However, if you were promised a refund and it still isn’t showing up on your Simpl account, please reach out to our support team via 'Chat with us' and we will investigate the case for you.

Simpl runs different offers across merchants which gives you a chance to earn cashback for transactions made via Simpl. When you make such a transaction, you will be eligible to receive Simpl cashback. However, in some cases the eligible cashback amount will be credited to your Simpl account only after you pay your Simpl bill. This cashback amount will be auto adjusted against your next Simpl bill. Until then, you will be able to see the details of your eligible Cashback on the ‘Transactions’ section of the Simpl app. You will also receive an SMS notification with the details of eligible cashback.

Post the refund, the amount is adjusted with your outstanding Simpl dues. In case you receive refund after your bill is paid or when your outstanding is lesser than the refund amount, the refund amount will be adjusted as you use Simpl.

We strive to provide you the best customer experience possible. You can reach out using 'Chat with option' to seek order related help. We can try reaching out to the merchant on your behalf to get the issue resolved. However, due to limited reach, we won't be able to help in all the cases and sometimes you will be redirected to directly contact the merchant.

The Simpl bill is generated twice a month. All the transactions between 1st and 15th are billed on 15th while transactions done post this date are billed on the last day of the month. So transactions done before 15th of the month have to be paid by 20th and transactions done after 15th of the month need to be paid by 5th of the next month. For both the bills, you get a grace period of 5 days to repay the bill failing which you will be charged late fee. You can always pre pay for your transactions, even before the bill is generated

At times, payments might fail because of temporary outages on the bank's end. In such a case, you can just attempt payment again after a while. Please reach out to the support team using 'Chat with us' option if you've attempted more than two payment attempts at different times of the day and it still failed, and we will help you in the best way possible!

You will be charged a late fee if you delay your Simpl bill payment by more than 5 days from the date the bill was generated. i.e. for a bill generated on 15th Nov, late fees will apply if you pay the bill on or after 21st Nov.

In rare cases, because of issues at the end of bank servers or payment gateways, bill repayment might fail. In cases of such failures, the charged amount is refunded back to your bank account typically within 5-7 days. In case the refund is not credited within this time, you may reach out to the support team using 'Chat with us' option.

Almost all our users pay us on time. In case, you are not able to make the payment on time, fines of up to Rs. 1200 can be levied on your Simpl bill and your account can suspended permanently. It is also a violation of terms and conditions and accordingly, relevant action can be taken.

For repayments made through credit cards, a small convenience fee may be charged. The fee amount varies depending on the card scheme and bank involved. This fee is implemented to cover the costs associated with processing the payment, ensuring a smooth and seamless experience for you.

Billbox section within the Simpl app offers you the convenience of keeping all your mobile/utility bills in one place. It enables you to pay these bills and make recharges in one click. You can also set up autopay for recurring bills or repeat a previous recharge in one tap.

There could be a few reasons why you might be facing an issue with payments and recharges - 1. Insufficient Simpl account credit limit. 2. Unpaid pending bill. 3. Expired recharge plan. 4. Operator is not fetched. 5. Fluctuations from the Operator side. We request you to confirm these in case you are unable to make a payment. For further help, you may reach out to the support team via 'Chat with us' option.

To ensure seamless experience for you on Billbox, a minimal convenience fee might be charged. This typically ranges between Rs 1-5.

No, not everybody is eligible for Billbox. You will be made eligible for Billbox basis your long term association with Simpl and Bill repayment behaviour.

Sometimes it can take upto 72 hours for a transaction to be confirmed at the operators end. In such a case, you might face a delay in payment/recharge confirmation. If the issue is not resolved even after 72 hours of the payment, we request you to reach out to support team via 'Chat with us' option.

Billbox Autopay is a feature where you can authorise Simpl to make bill payments on your behalf. With Billbox Autopay, you can set up your recurring utility bills like Electricity, Gas, Water, Mobile, Landline & Broadband Postpaid for automatic payment facility (a standing instruction). When you set up a bill for Autopay, Simpl will fetch your bill and pay it on your behalf 3 days after it’s generated. Your bills will be paid using Simpl and added to your Simpl bill which you can clear in one go every 15 days. You can set up autopay for your postpaid categories and Fastag. However, there is a possibility that your account might have been suspended due to pending bill amount, irregular spending behaviour or violations of terms and conditions.

Pay-in-3 allows Simpl users to split their total purchase amount into three equal, interest-free installments when shopping with our partner merchants. The first payment will be made at the time of purchase. Your order is confirmed and processed by the merchant. The remaining two payments will be made via the Simpl app over the next two months. Example: Total Purchase Amount - INR 6000 Date of Purchase - 16th January 1st Installment - INR2000/- on 16th January. 2nd Installment date - INR 2000/ - on 05th February. 3rd (Final) Installment - INR 2000/- on 5th March.

Yes, you can shop with both Pay Later and Pay-in-3 at the same time. All Simpl Pay later and Simpl Pay-in-3 payments will be added to the same Simpl bill. Simpl Pay Later and Pay-in-3 share a single credit limit!

No, you cannot prepay your Pay-In-3 payments or make manual payments.

There are multiple benefits of Pay in 3 payments Makes purchases affordable No interest or hidden charges No processing fee.

No, customers will not be able to convert a Pay Later purchase to Pay-in-3 or vice versa.